Refund policy

RANS AUSTRALIA RETURNS POLICY – CHANG OF MIND

At RANS Australia, we want you to be happy with your purchase. If you change your mind about an item purchased through our online store, you may return it within 30 days, subject to the conditions outlined below.

This Returns Policy applies in addition to any rights and remedies you may have under the Australian Consumer Law.

Change of Mind Returns
To be eligible for a change of mind return, the item must:

  • Be returned within 30 days of purchase;
  • Be unused, unwashed and in its original condition;
  • Be in its original packaging;
  • Be unopened where applicable;
  • Be in a condition suitable for resale; and
  • Be accompanied by your receipt or other proof of purchase.

Where a delivery date cannot be confirmed, we may calculate the return period from three days after the order was dispatched.

RANS Australia reserves the right to decline a change of mind return where these conditions have not been met.

Return Delivery Costs
Customers are responsible for the cost of returning change of mind items to RANS Australia.

Please note that the original delivery cost incurred in sending your order may be deducted from your refund, including where shipping was offered to you free of charge as part of your purchase.

We recommend using a trackable postal or courier service, as RANS Australia cannot be responsible for returned parcels that are lost or damaged in transit.

Exchanges
We do not offer direct exchanges for online purchases.

If you would like a different size, colour or product, please return the original item in accordance with this policy and place a new order separately.

Items returned requesting an exchange will be treated as a standard return and processed in accordance with this Returns Policy.

How to Request a Return
Before returning an item, please contact our Customer Service team with the following information:

  • Your full name;
  • Your email address;
  • Your order number;
  • Product description;
  • Quantity being returned;
  • Condition of the item — for example, unopened, opened or faulty; and
  • Reason for the return — for example, change of mind, incorrect size, damaged item or other reason.

Our Customer Service team will review your request and advise you regarding the return process.

Returning Your Item

Once your return has been authorised, please send the item to:

RANS Australia 

1 Ardena Court, Bentleigh East VIC 3165 Australia

Please include your order number with the parcel:

Order Number: __________________

Items should be securely packaged to minimise the risk of damage during transit.

Refunds

Once your returned item has been received and inspected, we will advise you by email whether your return has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 7–10 business days for the refund to be processed after approval. Your financial institution may require additional time before the funds appear in your account.

Faulty, Damaged or Incorrect Items

If an item arrives faulty, damaged, incorrectly supplied or otherwise does not meet the consumer guarantees provided under the Australian Consumer Law, please contact us as soon as possible. 

Your rights in relation to faulty or defective products are not limited by this change of mind Returns Policy.